Occupied properties pose a particular challenge, and we begin by making certain we comply with all PTFA Guidelines throughout the relocation process. Our first step in managing occupied properties is to request the occupants voluntarily vacate the property, then offer relocation assistance. We work directly with our clients to offer relocation assistance to occupants, per their client’s wishes (up to $2,000 on AFSL). Our client’s client determines the starting amount, based on its investor guidelines. We will continue to offer relocation assistance until a lockout time is scheduled.

On the date of vacancy, we will inspect the property condition and coordinate lock changes. For occupants to receive the relocation assistance funds, the occupants must remove all personal items, from both inside and out. This includes: sheds, garages and any vehicles, unless other arrangements have been made by our client and their client. The property must also have been broom swept. Once these conditions are met, we then release the relocation assistance payment to the vacating occupant.


Unfortunately, not all occupants vacate the property voluntarily. In such cases, we:

  • Assist our client and their attorney to remain in compliance with the requirements listed within the PTFA.
  • Await direction from our client to inspect the property on a weekly basis until vacant.
  • Exit Yuma REO will also coordinate the vendors needed for the lockout based on local law officials’ orders.
  • We always keep the USFN state guidelines and cost of the eviction process in mind during this process.
  • We understand anything in excess of those USFN state guidelines will need client approval.

We physically attend the lock-out, and coordinate with the eviction attorney, local authorities, and contractor to ensure the property is properly secured. If a lockout is expected to exceed $4,000, we get additional bids to present before selection.


During the Redemption/Ratification period, we inspect the property on a weekly basis until vacant. Part of these considerations include:

  • Re-keying a backdoor
  • Initiating landscaping care, as required.

These costs will not exceed $150 for re-key/seasonal and $200 for landscape clean up. For anything over these limits we gain approval from our client.

Our transaction management system allows us to create thorough task lists for every step of the process with deadlines, reminders and more, automated to trigger at each completed step.